Immediate Support Counsellor

Hours: Full time and Part time (minimum 4 days per week)

Salary: £26,000 per annum (3-year incremental scale)

Reports to: Senior Counsellor

The Employee Resilience Company Ltd.

The Employee Resilience Company Ltd (TERC) provides both Employee Assistance Provision and full Secondary Mental Health Services. The service is Accredited by The Royal College of Psychiatrists and The British Psychological Society APPTS Accreditation scheme, delivering the highest standards of clinical and operational governance. The Accreditation also recognises the wide range of high quality services including counselling, secondary mental health services and wellbeing support offered by TERC.

TERC provides services to NHS, Blue Light Services, and other public and private sector employees across the UK. TERC is a highly regarded and successful provider of mental health services, accredited training, and wellbeing services. Our staff are our most valued asset, and we have a company-wide focus on wellbeing and employee benefits. We offer clinical supervision, separate management supervision, and regular CPD, to support you to achieve the best results for your clients and for your own professional development. There are also excellent opportunities for career progression.

TERC is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this, we have in house EDI specialists and run a range of active in-house diversity networks. We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

  • Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
  • Our status as a Menopause Friendly Committed employer and our membership with The British Menopause Society
  • Our sign up to Zero Suicide Alliance
  • Our commitment to meet the standards outlined in the Equality Register, NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
  • An embedded Just and Learning Culture and a robust Staff Values Charter
  • We promote a speaking up culture facilitated by dedicated Freedom to Speak Up Guardians.

Role Responsibility / Overview:

We are looking for Immediate Support Counsellors (ISC) to join our teams. The post-holder(s) will work within our Employee Assistance Provision, supporting both assessment and in the moment telephonic support to employees of customer organisations. With robust induction and training, 121 clinical supervision, case management, peer supervision and monthly CPD programme, you will be supported to grow as a practitioner and individual.

The post holder(s) will hold a recognised counselling qualification at a minimum of Diploma level 4 and be a registered / accredited member of a relevant professional body such as BACP, NCS or equivalent.

The post holder(s) will be required to provide low intensity psychological support options for clients entering the service, including but not limited to CAB style advice and information, local and national support agencies, and a wide rage of internal psychological support pathways.

The Employee Resilience Company will support the post holder to gain a range of skills and experience in the delivery of psychological support, advice, and information to clients of the service. The post holder will undertake initial risk assessments using recognised and validated assessment methodology. The postholder will work a blended role with split time for providing in the moment support calls and structured sessions. Using a stepped care approach, the post holder will triage clients into internal and external services in line with TERC assessment and management processes.

The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

The post will be home based with a supportive team environment and all equipment and training provided. We have a comprehensive Induction programme and annual continuing professional development (CPD) programme. There are excellent opportunities for career development, training opportunities, monthly CPD, and we have a supportive team working culture.

The ideal candidate will have:

  • A minimum of a level 4 diploma in counselling.
  • Registered / accredited membership of a relevant professional body i.e., BACP / NCS. (this is essential to be eligible for the role)
  • Experience of working in a fast-paced environment.
  • Enhanced DBS (we can process this on your behalf if you do not have this)


  • Experience of working within the mental health / EAP field.
  • Experience of providing psychological assessments using validated assessment tools.

Key Responsibilities

The role will involve a range of duties including:

  • Accept referrals via agreed protocols within the service.
  • Assess and support people with common mental health issues in the self-management of their recovery and triage to internal and external psychological support.
  • Undertake client-centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
  • Provide access daily to in the moment support for clients wishing to speak with a low intensity practitioner. This will involve the use of counselling skills, psychoeducation, and assessment.
  • Make decisions on suitability of new referrals, adhering to The Employee Resilience Company referral protocols.
  • Provide a range of information and support for clients entering the service. This may include self-help CBT and information about pharmacological treatments. This work may be face to face, telephone or via other media channels.
  • Provide supporting information to managers or other key personnel within customer organisations where required.
  • Adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week to minimise waiting times and ensure service delivery remains accessible and convenient.
  • Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
  • Complete all requirements relating to data collection within the service using CORE-Net as a clinical management tool.
  • Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making and onward triage internally and externally.
  • Work closely with other members of the team, ensuring appropriate step-up and stepdown arrangements are in place to maintain a stepped care approach to psychological support.
  • Assess and integrate issues surrounding work and employment into the overall therapy process.
  • Always operate from an inclusive values base which promotes recovery and recognises and respects diversity.

Employee Benefits:

  • Flexible working patterns
  • Pension Scheme
  • Health Scheme – Opticians, Dental, Physio
  • Carer Support, Financial Support, 24/7 Legal Support
  • 24/7 GP helpline – book a Telephone or Video Appointment with a GP
  • Life Insurance Scheme
  • Access to an extensive range of employee benefits and discount schemes.
  • 32 Days Leave Including Bank Holidays, additional day off for your birthday.
  • Finder’s fee £500 when recommending someone to join the company (T&C’s apply)
  • Monthly clinical case supervision and separate line management 121.
  • Annual CPD Programme
  • Further Training and Development opportunities
  • Reward and Recognition Scheme
  • Professional Membership fees paid for by the company (pro-rata for part time staff)

The Employee Resilience Company operate a yearly incremental salary increase subject to performance and annual appraisal.


  • Full time/Part Time (minimum 4 days per week)
  • Rotational Shifts
  • Occasional on call work (max 3 occasions/year)

Work Location: Home based.

To apply for this role, please click on the link below;

Immediate Support Counsellor – The Employee Resilience Company (

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact

TERC is committed to supporting all individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact to discuss or amend how we manage reference requests.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to an enhanced DBS check.

TERC reserves the right to close this job when sufficient applications have been received.

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