Post Title: LIP Low Intensity Counsellor

Salary: £23,000 per annum (5 year incremental scale)

Reports to: Senior Counsellor

Responsible to: Counselling Manager

Job Summary:

We are looking for Low Intensity Counsellors to join The Employee Resilience Company (TERC). The post-holder will work within the Employee Assistance Provision, supporting both assessment and in the moment telephonic support to employees of customer organisations.

The post holder will be hold a recognised counselling qualification at a minimum of Diploma level and be a member of a relevant professional body such as BACP, NCS or equivalent.

The post holder will be required to research support options for clients entering the service including but not limited to CAB style advice and information, local support agencies for support requirements across the UK, local psychological support where internal pathway criteria is not met.

The post will support the post holder to gain a range of skills and experience in the delivery of telephone advice, information, support, and assessment for employees using the service. The post holder will undertake initial risk assessments using recognised and validated assessment methodology and provide a range of advice, information, and initial support to service users. The postholder will work a blended role with split time for providing in the moment support calls to clients and providing structured sessions. Using a stepped care approach, the post holder will triage clients into internal and external services in line with TERC assessment and management processes.

The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

The post will be home based with a supportive team environment and all equipment and training provided. We have a comprehensive Induction programme.



Candidate must have a level 4 diploma in counselling or be near the end of finishing their counselling qualification (last few months).

Degree Level Qualification in a subject relevant to the provision of Psychological Support / Recognised Counselling qualification at minimum Diploma level.

Membership of a relevant professional body i.e., BACP / HPC/ NCS.

Experience of working in a fast paced environment.


Experience of working within the mental health field / EAP field.

Experience of providing psychological assessments using validated assessment tools.

Key Responsibilities

Service Delivery and Outcomes

  • Accept referrals via agreed protocols within the service.
  • Assess and support people with a common mental health problem in the self-management of their recovery and triage to internal and external psychological support.
  • Undertake client-centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
  • Provide access daily to in the moment support for clients wishing to speak with a psychological wellbeing practitioner. This will involve the use of counselling skills, psychoeducation, and assessment.
  • Make decisions on suitability of new referrals, adhering to TERC referral protocols, refer unsuitable clients on to the relevant service within the geographical area they are based.
  • Provide a range of information and support for clients entering the service. This may include self-help CBT and information about pharmacological treatments. This work may be face to face, telephone or via other media.
  • Provide support information to managers or other key personnel within customer organisations where required.
  • Adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure service delivery remains accessible and convenient.
  • Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
  • Complete all requirements relating to data collection within the service using CORE-Net as a clinical management tool.
  • Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making and onward triage internally and externally.
  • Work closely with other members of the team, ensuring appropriate step-up and stepdown arrangements are in place to maintain a stepped care approach to psychological support.
  • Assess and integrate issues surrounding work and employment into the overall therapy process.
  • Always operate from an inclusive values base which promotes recovery and recognises and respects diversity.

Employee Benefits.

  • Pension Scheme
  • Health Scheme – Opticians, Dental, Physio & more!
  • 24/7 Doctor helpline – book a Telephone or Video Appointment with a GP
  • Employee Assistance Program – 24/7 telephone counselling helpline
  • Life Insurance Scheme
  • 32 Days Leave Including Bank Holidays
  • Monthly case supervision 1-2-1 with your line manager
  • Support with CPD
  • Further Training and Development opportunities

Please submit your CV and a covering letter giving your reasons for your interest in this role –

Work remotely: Yes (home based)

TERC operate a yearly incremental salary increase subject to performance and annual appraisal.


  • Full time
  • 8 hour shifts on 2 week rotational pattern – 8am to 4pm / 12pm to 8pm
  • Monday to Friday
  • Occasional on call work


  • Bachelor’s (preferred)

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